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Revenue Assurance & Account Accuracy

We use a unique two-fold approach to recoup lost revenue. Our traditional approach focuses on reactive account corrections where reports and scripts are run and corrective action is then taken to ensure customer accounts reflect accurate billing and are free of other provisioning or service impacting errors. Our progressive approach focuses on proactive review of work orders to identify accounts with potential errors (encompassing provisioning, billing, and business rules) and to fix them prior to order fulfillment — before they impact the customer.

Examples of revenue assurance and account accuracy support we’ve provided include:

• Reviewing accounts for compliance with company business rules
• Identifying and correcting accounts not provisioned or built properly
• Identifying and fixing accounts with potential billing issues related to one time charges, services, outlets or equipment
• Identifying and fixing accounts with "broken" bundles or services bundled incorrectly
• Identifying and fixing accounts with "stuck" promotions

• > Revenue Assurance & Account Accuracy

• > Customer Interaction Measurement

• > Vendor Management

• > Tiered Technical Support

• > End-User Support

• > Reporting & Analytics

• > Business Support Services