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Business Support Services

We know your business class customers expect you to provide highly scalable services they can rely on. We augment your current customer care team with an additional layer of support at a variety of checkpoints – from sign up, to detailed tech support, to billing. We help you identify and correct issues before they impact your customers. Not only can we help you provide a higher customer experience to your most unforgiving set of customers, we can also help drive improvement in day-of-install metrics.

Examples of the types of business support services we provide include:

• Pre-installation checks -- ensuring all appropriate documentation and contracts are on file (i.e. right of entry, site survey, IP justification, contractal agreements, etc.)
• Proactive review and correction of work orders for rate code or provisioning errors
• Post-installation network and device quality checks along with reconfirmation of account provisioning and billing accuracy issues

• > Revenue Assurance & Account Accuracy

• > Customer Interaction Measurement

• > Vendor Management

• > Tiered Technical Support

• > End-User Support

• > Reporting & Analytics

• > Business Support Services